FAQ's

Frequently Asked Questions

Use the search bar below to find out answers to all questions regarding MyScreeningReport.com®

General Questions

The best way to use MyScreeningReport.com is to Sign Up for a "Landlord" account and once logged in, invite your applicant to apply using the Applicant Invitation form. After the applicant applies, pays for and reviews their report, they can "Share" the report with you. You will receive an invitation to view the report. Note that your user account remains active and can be used to screen additional applicants - for one year or 90 days since it was last used - whichever is less.

Yes.  Simply Sign Up and order the desired report.  One advantage of doing so is that it equips you to discuss your information with the landlord up front - determine whether you qualify under their criteria before parting with an additional application or screening fee.  If you later decide to provide a copy of your report to the landlord, we recommend you do so via MyScreeningReport.com's secure site - for your protection and to assure the landlord regarding the authenticity of the report.

MyScreeningReport.com inquiries are "soft inquiries" and do not impact your credit score.

There is no cost - beyond cost of the report.

MyScreeningReport.com accepts Visa, MasterCard and American Express credit and debit cards. Registered pre-paid cards are also accepted.

Ask your applicant to log in and "Share" their report with you.  You will receive an email with a link.  Click on the link.  Log in or create an account with MyScreeningReport.com.  Once you confirm your identity and permissible purpose you are granted direct access to any "Shared" reports.  The process only takes a few minutes and there is no cost to you.

Ask your applicant to "Share" their report via MyScreeningReport.com. Once you confirm your identity and permissible purpose you are granted direct access to "Shared" reports via our secure site - leaving no doubt as to the authenticity of the report.

MyScreeningReport.com is a service of Moco, Incorporated (www.moco-inc.com). Moco is a consumer reporting agency specializing in tenant and employee screening. We have been in business for over 20 years and are known for quality and service. MyScreeningReport.com is no different. Report quality is at least equal to and generally better than anything else out there. We take particular pride in the thoroughness of our public records work and verifications (rental & employment).

Yes. MyScreeningReport.com collects some but not all of the information you will need during and after tenancy. Well constructed rental and employment applications include data not returned, truncated or masked in the screening report - e.g. emergency contact information, full SSN's, dates of birth, etc. A sample rental application is available under Resources on the Landlords page.

If you have ordered your MyScreeningReport within the past 30 days and would like to upgrade from a Basic to a Comprehensive report, please email our customer service department at service@myscreeningreport.com and we will do our best to assist you. Whether or not you may be required to pay for an entirely new report will depend upon the expiration of the originally ordered report.

About MyScreeningReports

Landlords must decide for themselves whether they will accept MyScreeningReport.com reports. If report quality is a concern, refer them to MyScreeningReport.com for assurance. MyScreeningReport.com is a product of Moco, Incorporated. Moco has been in the tenant screening business since 1989, and is best known for the completeness, accuracy and legal compliance of its reports. Simply stated, MyScreeningReport.com reports are at least equal to, and generally better than anything else on the market. Authenticity concerns are best addressed by "Sharing" (granting direct access) to your report via MyScreeningReport.com... which guarantees that the report has not been modified.

You may share your report via MyScreeningReport.com with as many landlords as you like for up to 30 days from the completion date.

It takes the attention and skill of a trained investigator to deliver the completeness and accuracy that our clients (landlords and applicants) deserve. It takes the attention of a trained investigator to identify and search the additional names (AKA's) and addresses that account for approximately one third of valid hits. It takes time and the attention of a trained investigator to confirm that records return are correctly associated with the subject of the report.
Still, Basic Reports are generally returned between 30 minutes to two working hours. Comprehensive reports (including rental references and employment verifications) are typically returned in one to three days.

Yes. Reports are opened in your Adobe Reader (or similar) and can be printed, saved, etc.

MyScreeningReport.com reports include credit detail and a score. MyScreeningReport.com recommends basing criteria on credit detail as well as the score - since there are those with marginal credit scores (due to factors like medical collections, for example) who are excellent rental risks. See the MyScreeningReport.com Criteria Worksheet for assistance with your criteria.

VantageScore 3.0 credit score is a predictive, consistent credit risk score that provides lenders with a resource to make effective and consistent risk-management decisions. VantageScore 3.0 allows for 30 million more consumers to be scored in comparison to other scoring models. This model is based on a scoring range of 300 - 850; higher scores indicating a lower risk, lower scores indicating a higher risk. You can visit your.vantagescore.com for a higher level of understanding of the VantageScore scoring model.

VantageScore® 3.0 provides up to four reason/factor codes that indicate which predictive characteristics had the most negative influence to the score. Visit www.reasoncode.org for a better understanding of what your reason codes mean.

We have provided you with the How To Read a MyScreeningReport tool to assist both applicants and landlords should you have any questions regarding the screening report format.

This statement indicates the applicant's employer uses a fee service to verify employment, such as The Work Number. At this time, we do not verify employment through these types of services as doing so would add substantially to the cost of our reports to consumers. We do recommend seeing proof of employment on-site in these cases, such as at least 2 consecutive paystubs and/or tax records.

If the information you wish to dispute is under the "CREDIT PROFILE" section of your MyScreeningReport, please follow this link for instructions on how to proceed. If you disagree with the information located under any of the following sections: Criminal record, National Sex Offender, Eviction, Terrorist, Residence Verification, Employment Verification - please contact MyScreeningReport.com. We will reinvestigate the disputed content within 30 days as required by the Fair Credit Reporting Act.

Troubleshooting

Server generated emails are occasionally blocked by junk email and spam filters. Assure receipt of MyScreeningReport.com emails by adding myscreeningreport.com and personalscreener.com as trusted domains in Outlook and as trusted web-sites in your browser. If you are using one of the popular browser-based email applications (gmail, Comcast, Yahoo, etc) - adding service@myscreeningreport.com and noresponse@personalscreener.com as contacts may help.

Protecting your information is our first priority. We must first authenticate you - confirm that you are who you say you are - before preparing and delivering your tenant screening report. A failure to authenticate can occur for several reasons.

  • An inability to match on the name, SSN, and address information entered by you with your Experian credit profile; or
  • A failure to answer a sufficient number of security questions necessary to meet or exceed our requirements.

Address mismatches are most common, especially among those who move frequently. The credit bureau is dependent on creditors to supply current address information. If you have not received an offer of credit or applied for credit since you lived at your current address - the bureau (Experian in this case) likely has a previous address. Depending on how many times you tried, you may be locked out of the system for 24 hours or more. If not, or it has been 24+ hours - you may wish to try again using a previous address. Note that for added security, applicants are limited to a single browser session and three attempts. Accessing our program via simultaneous browser sessions (browser tabs) or failing to answer a sufficient number of questions correctly will return an authentication error and lock you out for 72 hours.

To revoke an invitation to share your report select the "Revoke Share" button located on your dashboard next to the shared report activity listing. Revoking the share will make it so your shared MyScreeningReport is no longer available in the Landlord account that it was shared with.