Question: What is the best way to use my tenant screening report?

Answer: MyScreeningReport.com recommends that you review the contents of your tenant screening report with prospective landlords to first determine whether you qualify (under their criteria) - before you pay an application fee or holding deposit and before "Releasing" (granting direct access) to your report. Ask the landlord if they will accept reports from MyScreeningReport.com - or whether they will require you to be screened again using their provider. Either way, the advantage to you in using MyScreeningReport.com is that you know what is in your report before you apply and can discuss the report with multiple landlords and avoid paying multiple application fees in those cases where you may not qualify. Note that tenant screening reports "Released" to landlords via MyScreeningReport.com exclude your credit report. If you wish to share your credit report with the landlord, you must do so directly.

Question: What do I do if the landlord or employer questions the quality or authenticity of my tenant or employment screening report?

Answer: Landlords and employers must decide for themselves whether they will accept MyScreeningReport.com reports. If report quality is a concern, refer them to MyScreeningReport.com for assurance. Our reports are as good as (and generally better than) anything else on the market. You can grant direct access to the non-credit portion of any report (release your report) via MyScreeningReport.com's secure web site. If you wish to grant access to the full report, you must do so directly.

Question: How do MyScreeningReport.com tenant screening reports impact my credit score?

Answer: Reports requested directly by consumers (like you) create what are called "soft inquiries" and do not impact credit score.

Question: What is the best way to use my employment screening report?

Answer: MyScreeningReport.com recommends that you present your employment screening report to prospective employers, volunteer organizations or clients (in the case of contractors) along with your resume or when you interview. Doing so will give you a leg up competitively and speed the hiring process. In any case, the advantage to you in using MyScreeningReport.com is that you know what is in your report before you apply and have an opportunity to dispute anything reported in error before it impacts your job search. MyScreeningReport.com recommends discussing openly and honestly any derogatory information with the employer. This gives you an opportunity to explain relevant circumstances, mitigating factors and steps you have taken to resolve past issues. A failure to disclose is nearly always a bad idea - since more and more employers, volunteer organizations and others do thorough pre-hire background checks - to protect themselves, their employees, clients and the community, and to limit their own legal liability.

Question: How many landlords or employers can I share my report with?

Answer: That is up to you. MyScreeningReport.com limits report access to 30 days - to ensure report quality and compliance with consumer reporting law.

Question: What does it cost to provide a copy of my report to a landlord or employer?

Answer: There is no cost to you, the landlord or employer.

Question: How do I pay for my report?

Answer: MyScreeningReport.com accepts Visa, Mastercard and American Express credit and debit cards. Registered pre-paid cards are also accepted.

Question: Who do I contact if I disagree with information in my report?

Answer: If your dispute is related to a "trade line" or creditor, you might wish to contact the creditor directly. Your report includes creditor contact information. Creditors supply information to the credit bureaus and have an obligation to investigate and correct anything reported in error. Contact MyScreeningReport.com if you have other questions or concerns about your report.

Question: I just ordered my report, but I accidently input an error. What can I do to fix it?

Answer: The best way to correct such an error is to submit a Support Request (see Contact Us). We will update your information.

Question: Why is my report not instantly available?

Answer: MyScreeningReport.com places security and accuracy above all else. This is for your protection. We take multiple steps to ensure that you are who you say you are. Public records searches include AKA's and additional jurisdictions - based on information compiled as part of the screening process. We take steps to ensure that any public records reported are correctly associated with you - very important if you have a common name. There is no way to do all of this well instantly. That said, Quick tenant screening reports, Basic and Professional employment screening reports are generally returned within 30 minutes and 2 working hours. Comprehensive tenant screening reports, which include references, take longer.

Question: I am a landlord (employer) and received a prospective tenant's (employee's, volunteer's or contractor's) report from MyScreeningReport.com. How do I get set up to access screening reports from MyScreeningReport.com?

Answer: No setup is required. Simply refer applicants to MyScreeningReport.com for processing. There is a "Refer Applicant" form on our web site for your convenience. This form sends an email invitation to the applicant with a copy to you for follow-up. Let your applicant know which report you require. You may wish to place a link to MyScreeningReport.com on your web site.

Question: Can I print MyScreeningReport.com reports?

Answer: Yes. By logging in to your account you can view and print your report.

Question: I am a landlord (employer). How do I know that the MyScreeningReport.com report presented by the applicant has not been modified?

Answer: Applicants have the ability to grant direct access to the non-credit portion of any report (release their report) via MyScreeningReport.com's secure web site. This assure the authenticity of that information. Contact the applicant directly regarding access to the full report.

Question: I am a landlord. How do I know I can I trust MyScreeningReport.com reports?

Answer: MyScreeningReport.com is a service of Moco, Incorporate (www.moco-inc.com). Moco is a consumer reporting agency specializing in tenant and employee screening. We have been in business for over 20 years and are known for quality and service. MyScreeningReport.com is no different. Report quality is at least equal to and generally better than anything else out there. We take particular pride in the thoroughness of our public records work and verifications (rental & employment).

Question: I am a landlord (employer). Should I require applicants to complete and sign a traditional rental/employment application?

Answer: Yes. MyScreeningReport.com collects some but not all of the information you will need during and after tenancy or post-hire. Well constructed rental and employment applications include data not returned, truncated or masked in the screening report - emergency contact information, full SSN's, dates of birth, etc. Sample rental and employment applications are available for your use under Resources on the Landlords and Employers pages.

Question: I am not receiving MyScreeningReport.com email referrals or notifications. Why?

Answer: Server generated emails are occasionally blocked by junk email and spam filters. Assure receipt of MyScreeningReport.com emails by adding myscreeningreport.com and personalscreener.com as trusted domains in Outlook and as trusted web-sites in your browser. If you are using one of the popular browser-based email applications (gmail, Comcast, Yahoo, etc) - adding service@myscreeningreport.com and noresponse@personalscreener.com as contacts may help.