Question: What is the best way to use my tenant screening report?
Answer: MyScreeningReport.com recommends that you review the contents of your tenant screening report with prospective landlords to first determine whether you qualify under their criteria - before you pay an application fee or holding deposit and before providing direct access to your report. Ask the landlord if they will accept reports from MyScreeningReport.com - or whether they will require you to be screened again using their provider. Either way, the advantage to you in using MyScreeningReport.com is that you know what is in your report before you apply and you can discuss it with multiple landlords and avoid paying multiple application fees in those cases where you may not qualify or object to the terms.
Question: How many landlords can I share my report with?
Answer: That is up to you. MyScreeningReport.com limits report access to 30 days - to ensure report quality and compliance with consumer reporting law.
Question: What does it cost to provide a copy of my report to a landlord?
Answer: There is no cost to you or the landlord.
Question: How do I pay for my
report?
Answer: MyScreeningReport.com
accepts Visa, Mastercard and American Express credit and debit
cards. Registered pre-paid cards also accepted.
Question: How do MyScreeningReport.com tenant screening reports impact my credit score.
Answer: Reports requested directly by consumers (like you) create what are called "soft inquiries" and do not impact credit score.
Question: If I have a dispute with my credit report, who do I call?
Answer: If your dispute is related to a "trade line" or creditor, you should contact the creditor directly. Your report includes creditor contact information. Creditors supply information to the credit bureaus and have an obligation to investigate and correct anything reported in error. Contact TransUnion directly if you have other questions or concerns about your credit report. Go to the TransUnion Credit Dispute page or call TransUnion at 1-800-916-8800. Contact MyScreeningReport.com to dispute non-credit information.
Question: How do I know if the landlord will accept the MyScreeningReport.com report?
Answer: Ask them before you apply, pay an application fee or holding deposit. Landlord's must decide for themselves whether they will accept MyScreeningReport.com screening reports. If report quality a concern, feel free to refer them to MyScreeningReport.com for assurance. Our reports are as good as (and generally better than) anything else on the market. Authenticity concerns are best addressed by logging on to your account and allowing the landlord temporary access via our secure site. Remember - email is not a secure medium.
Question: I just ordered my report, but I accidently input an error. What can I do to fix it?
Answer: The best way to correct such an error is to submit a Support Request (see Contact Us). We will update your information.
Question: Why is my report not instantly available?
Answer: MyScreeningReport.com places security and accuracy above all else. This is for your protection. We take multiple steps to ensure that you are who you say your are. Public records searches include AKA's and additional jurisdictions - based on information compiled as part of the screening process. There is no way to do this well instantly. That said, Basic Reports are generally returned within 30 minutes and 2 hours. Comprehensive reports, which include references, take longer.
Question: I am a landlord and received a prospective tenant's report from MyScreeningReport.com. How do I get set up to only accept screening reports from MyScreeningReport.com?
Answer: No setup is required. Simply refer applicants to MyScreeningReport.com for processing. There is a "Refer Applicant" form on our web site
for your convenience. This form sends an email invitation to the
applicant with a copy to you for follow-up. Let your applicant
know which report you require - Basic or Comprehensive.
You may wish to place a link to MyScreeningReport.com on your
web site.
Click here for access to sample links.
Question: Can I print the report from my (landlord/applicant) account?
Answer: Yes.
Question: I am a landlord. How do I know that the MyScreeningReport.com report presented by the applicant has not been modified?
Answer: Applicants have the ability to allow direct access to their report via MyScreeningReport.com's secure web site, thereby assuring authenticity.
Question: I am a landlord. How do I know I can I trust MyScreeningReport.com reports?
Answer: MyScreeningReport.com is a service of Moco, Incorporate (www.moco-inc.com). Moco is a consumer reporting agency specializing in tenant and employee screening. We have been in business for over 20 years and are known for quality and service. MyScreeningReport.com is no different. Report quality is at least equal to and generally better than anything else out there. We take particular pride in the thoroughness of our public records work and verifications (rental & employment).
Question: I am a landlord.
Should I require applicants to complete and sign a traditional
rental application?
Answer: Yes.
MyScreeningReport.com collects some but not all of the
information you will need during and after tenancy. A well
constructed rental application includes data such as emergency
contacts and vehicle information - as well as full SSN's, dates
of birth, etc. A sample rental application is available
for your use under Landlord Resources on the
Landlords page.
Question: I am not receiving
MyScreeningReport.com email referrals or notifications.
Why?
Answer: Server generated emails are occasionally blocked
by junk email and spam filters. Assure receipt of
MyScreeningReport.com emails by adding myscreeningreport.com and
personalscreener.com as trusted domains in Outlook. If you
are using one of the popular browser-based email applications (gmail,
Comcast, Yahoo, etc) - simply add service@myscreeningreport.com
and noresponse@personalscreener.com as contacts.
